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Units 3 and 4 Goldenbridge Ind Est,

Privacy Policy

At Charlie Shiels your privacy is very important to us and we take the full responsibility of handling your personal information very seriously. Our privacy policy describes in detail how we collect and handle your personal information, who we exchange your information with and how you can access it.

Statement of confidentiality

Charlie Shiels is committed to protecting all of your personal and private information collected. Charlie Shiels obeys to keeping strict policy and processes in place for all client files and computer data. This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information provided. Charlie Shiels is fully dedicated to safeguarding personal privacy. It recognizes that individuals have a right to control how their personal information is collected and used. Providing personal information is in our eyes an act of trust and it is taken very seriously. Charlie Shiels will only collect personal information as set out below,

For the purpose of the privacy policy personal information may mean some or all of the following:

A clients name, contact number, details of date of birth, emergency contact details, email address, other identification details, treatment history, before and after photographs, in some cases bank or credit card details and other important sensitive information needed during initial assessments for delivery of services.

Collecting information

Charlie Shiels will not collect or monitor any personal information about an individual with out there consent to do so. The only personal information collected is that which is provided voluntarily by a client or prospective clients. We collect personal information primarily to enable us to provide our clients with our service. Charlie Shiels may also use the information for marketing promotion to you if not you do not consent to this who have the option to opt out and we will remove your details from text and email systems.

You don’t need to identify yourself when you deal with us however in certain situation we will only deal with individuals who have identified themselves to us. When a treatment or product is purchased personal information is requested in order to provide the requested treatment or products. Providing update information and advice of other Charlie Shiels’s, products and services which may be of interest to you, you are not obligated to provide personal information however failure to do so may result in Charlie Shiels being unable to provide services or products to you.

Personal information is collected directly from clients or potential future clients when they personally complete and submit a client card, booking form or consent form to becoming a client of Charlie Shiels. This can be done in person or through our website.

Collecting sensitive information

For the purpose of this privacy policy sensitive information means the information a client discloses to us about their physical and mental health and well-being. Sensitive information will only ever be used for providing accurate services to clients. Such information will not be used or disclosed for any other purposes without consent to do so except in the cases where disclosure may be required by law or is necessary to protect the rights or property of Charlie Shiels Company, or any member of the public, or to lessen a serious threat to a person’s health or safety. For the purpose of this privacy policy sensitive information is a subject of personal information.

Use of our cookies

Charlie Shiels uses cookies on our websites only for the purpose to make use of the website and services as conveniently as possible. Cookies are pieces of information that a website transfers to a computer hard drive for record keeping purposes. Web beacon is a technical method that sends information related to access websites, when you browse websites, open or preview on HTML – formatted emails. Most web browsers or web bacons’ do not themselves personally identify users, although they do identify a user’s browser. These tracking technologies allow Charlie Shiels to monitor Charlie Shiels’s website and to record how many people are using different parts of the website. It is possible to set the browser to refuse tracking technologies such as cookies or web bacons’, however, this may limit the services provided by Charlie Shiels’s website.

Contact from Charlie Shiels

Charlie Shiels does not send advertising information without obtaining prior consent. If an individual receives communication from Charlie Shiels which they do not wish to receive you do have the ability to opt-out of our marketing database by contacting Charlie Shiels via the contact button on the webpage.

Personal Information Security

Charlie Shiels takes all reasonable steps to keeping secure servers if in digital format or in locked areas if in hard copy format, these are protected in controlled facilities. Charlie Shiels employees and data processors are obliged to respect the confidentiality of any personal and or sensitive information held by Charlie Shiels in which each employee signs a confidentiality agreement upon commenced of employment. Charlie Shiels only permits authorized access. We destroy or de-identified personal information we no longer need or we are no longer required by law to keep, wherever possible.


Charlie Shiels reserves the right to review, amend, update and change this privacy policy from time to time to reflect its practices and obligations. Any changes will take effect when they are made or posted on our website.

If you are not happy with any of the policy’s contact us.